We only offer our dresses for hire at this time. However, if you are interested in purchasing a dress, please contact us. For clearance dresses on sale, please see clearance page.
For your own security it is not possible to pay over the phone – all orders are to be online. Please contact us if you require an alternative method.
By appointment only. All appointments are in Dublin and you can schedule your appointment by contacting us.
Yes, once you state this on your order.
Email us and we will help where we can to choose the perfect dress that you require.
Any changes to Terms and conditions will be updated on our website.
All returns are free
We do not have a waiting list for dresses. If the dress is not available for your event date, you should keep checking back or email us and we can advise when the dress will become available or offer an alternative style.
We ship only to mainland Europe.
No, we don’t ship to P.O. boxes.
We take great care to clean the dresses. As soon as the dresses arrive back to us, they are sent the same day to dry cleaning.
By logging into your Designer Room account you can cancel your order up to five (5) days before the date of delivery indicated in the order confirmation email. The value of the order should be credited to the original payment method.
If the order cancellation is made within less than five (5) days before the date of delivery, indicated in the order confirmation email, you will be refunded 50% of the orders value.
The remaining 50% will be credit to your DESIGNER ROOM account, for future hires.
You can email the Designer Room. All emails will be responded to within 24hours.
We look after the return courier. On your return date, our customer service team will email you the day before to remind you that a courier has been booked, you will receive a tracking number. The courier will pick up the dress at the designated address you scheduled when you ordered.
Once you select your dress and size, confirm delivery and return date, we will then email you to confirm order number and confirm delivery details
Prior to delivery date we will email you a reminder that your order will arrive at the address of your choice during your scheduled delivery window. Contact & tracking details of the courier company will be on this mail
The minimum and maximum hire is for 4 days only, any longer please do get in touch with us at info@designerroom.ie
TIP: We recommend you schedule your order to arrive 1 day before your event.
Once you have placed your order you should receive it within 48hours.
You can only select one dress per order. Once you have returned the dress you can then hire another dress
Shipping cost to ROI & NI is €15. Shipping to Europe varies from €20 – €45.
At the Designer Room we take security very seriously.
All Credit Card transactions are processed through our secure online payment system that encrypts the card details in a secure host environment.
Yes, customers are required to sign or have someone sign on their behalf.
Yes, customers are required to sign or have someone sign on their behalf.
Product details are provided on all the dresses along with the size & fit information but for further information you can contact us
How can I make changes to my order?
By logging into your Designer Room account
Once we confirm return of the dress and there has been no damage to the dress we will process your refund within 3 working days of confirmation.
You can pay using your credit/debit card. All payments are processed through a secure checkout system.
You will have to make alternative arrangements with the Courier Company to resend the dress, you may incur an extra charge for this.
We understand that some wear and tear may be inevitable but please understand that if the dress is returned with any kind of these irreversible damages, you must pay the full retail price according to our price list.
Please make sure to be available when the courier comes to collect the dress.
Please keep in mind that someone else is counting on this dress for their special event. If you return the dress late, Designer Room charges 5% of the retail value of the Dress for each day, with a total penalty of twice the retail value of the Dress being due for any Dress not returned after 20 calendar days.
The dress will be returned on the next available working day.
All items will be able to fit in the box in which the dress came in. Please include all hangers and packaging into the box when returning.
We do not give any refunds on dresses delivered due to the short turn around time on the 4-day hire. Please do get in contact with us at your earliest convenience and we will do our best to help you.
The courier company will make contact with you an hour prior to delivery of your dress.
You can order a dress up to 8 months prior to your event and schedule your dress to arrive a day before your event.
In your Designer Room account – it will also be emailed to you
The Republic or Ireland, Northern Ireland, UK and most European Countries.
For the security of the dress, Designer Room is under obligation to charge your credit card a deposit fee of €50. This will be fully refundable on return of the dress only if the dress is returned in the same condition as it was delivered – see our Terms & Conditions.
To keep our cost as low as possible and to offer you the lowest rental cost, we prefer to use email as our main communication – if you do want to talk to us please email us with your number and we will ensure one of the team will call you back.
You personal information will not be shared with any third party websites.
We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being delivered. If you receive a dress with slight creases, please try steaming the garment on low heat or contact us for advice.