Email us and we will help where we can to choose the perfect dress that you require.

For the HIRE Collection, we have a Showroom with one-to-one personal fashion advisor where customers can try on dresses. You can book a fittng appointment.

The Outlet items are only sold online.

You can only select one dress per order. Once you have returned the dress you can then hire another dress.

We take great care to clean the dresses. As soon as the dresses arrive back to us, they are sent the same day to dry cleaning.

We do not have a waiting list for dresses. If the dress is not available for your event date, you should keep checking back or email us and we can advise when the dress will become available or offer an alternative style.

Yes only if you are HIRING – click the ‘Book a fitting appointment’ button on the dress page. We open when you want us to, so schedule your appointment around your schedule. All appointments are in Dublin 4 and you can schedule your appointment by calling 086-785-6128 or emailing us.

You can only select one dress per order. Once you have returned the dress you can then hire another dress

The minimum and maximum hire is for 4 days only, any longer please do get in touch with us at info@designerroom.ie

TIP: We recommend you schedule your order to arrive 1 day before your event.

You can order a dress up to 8 months prior to your event and schedule your dress to arrive a day before your event.

Once you select your dress and size, confirm date and return date, we will then email you to confirm order number.

Prior to collection date we will email you a reminder that your order will will be ready for collection on your scheduled date.

For your own security it is not possible to pay over the phone – all orders are to be online/bank transfer or by visiting us in our Room in Dublin 4. Please contact us if you require an alternative method.

Yes, once you state this on your order.

There is a non refundable deposit of €50 included in the rental price.

At the Designer Room we take security very seriously.

All Credit Card transactions are processed through our secure online payment system that encrypts the card details in a secure host environment.

You can pay using your credit/debit card or if your prefer we can take cash also. All payments are processed through a secure checkout system.

Yes, once you state this on your order.

Yes. We can ship our dresses to mainland Europe.

No, we don’t ship to P.O. boxes.

Shipping cost to ROI & NI is €15. Shipping to Europe varies from €20 – €45.

Yes, customers are required to sign or have someone sign on their behalf.

You will have to make alternative arrangements with the Courier Company to resend the dress, you may incur an extra charge for this.

We understand that some wear and tear may be inevitable but please understand that if the dress is returned with any kind of these irreversible damages, you must pay the full retail price according to our price list.

We do not give any refunds on dresses delivered due to the short turn around time on the 4-day hire. Please do get in contact with us at your earliest convenience and we will do our best to help you.

We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being delivered. If you receive a dress with slight creases, please try steaming the garment on low heat or contact us for advice.

Preferably the customer picks & drops back the dress. If a courier is arranged – the courier company will make contact with you an hour prior to delivery of your dress.

The Republic or Ireland, Northern Ireland, UK and most European Countries.

For the security of the dress, Designer Room is under obligation to charge your credit card a deposit fee of €50.

Yes.

The customer drops the dress back to Designer Room on the stated return date or if they prefer to organise a courier that works also.

On your return date, our customer service team will email you the day before to remind you of the return date.

Yes, customers are required to sign or have someone sign on their behalf.

All items will be able to fit in the box in which the dress came in. Please include all hangers and packaging into the box when returning.

Please keep in mind that someone else is counting on this dress for their special event. If you return the dress late, Designer Room charges €10 for each day late.

The dress will be returned on the next available working day.

Any changes to Terms and conditions will be updated on our website.

You can email the Designer Room.. All emails will be responded to within 24 hours or you can call us on 086-785-6128.

Product details are provided on all the dresses along with the size & fit information but for further information you can contact us

By logging into your Designer Room account.

All items listed on the OULTET are ONLY ONLINE. We can ship you the items to try on but you must return them within 14 days and cover the cost of shipping.

YWe do not offer any refunds on Outlet Products.  As the buyer you will have the option to re-list your item to sell if you are not satisfied with your item. 

If for some reason the item is not as stated on the product page when you receive it, we will examine this on a case by case which you may be entitled to a refund. 

Please note on any ‘Make an Offer’ products, we do NOT offer any returns or refunds on these items..

Your item will always be authenticated by an expert luxury Authenticators and inspected fully before been shipped to the buyer.

In your Designer Room account – it will also be emailed to you.

You personal information will not be shared with any third party websites.