Can I keep or purchase a dress?

If you are interested in purchasing a dress on the HIRE collection, please call 086 7856128 or click on contact us

Can I pay over the phone?

For your own security it is not possible to pay over the phone – all orders are to be online/bank transfer or by visiting us in our Room in Dublin 4.  Please contact us if you require an alternative method.

Can I try on the dress beforehand?

Yes only if you are HIRING and By appointment only. We open when you want us to, so schedule your appointment around your schedule.   All appointments are in Dublin 4 and you can schedule your appointment by calling 086 7856128 or emailing us.

Can you deliver to a hotel or another address besides my home?

Yes, once you state this on your order.

Can’t decide and need styling advice

Email us and we will help where we can to choose the perfect dress that you require.

Changes to terms and conditions?

Any changes to Terms and conditions will be updated on our website.


There is a non refundable deposit of €50 included in the rental price.

Do I pay for the return cost?


Do you have a waiting list for dresses?

We do not have a waiting list for dresses. If the dress is not available for your event date, you should keep checking back or email us and we can advise when the dress will become available or offer an alternative style.

Do you ship Internationally?

We ship only to mainland Europe.

Do you ship to P.O. boxes?

No, we don’t ship to P.O. boxes.

Have you a shop?

For the HIRE Collection, we have a Showroom with one to one personal fashion advisor where customers can try on dresses.  By appointment only.

The Outlet items are only sold online.

How are the dresses cleaned?

We take great care to clean the dresses. As soon as the dresses arrive back to us, they are sent the same day to dry cleaning.

How do I cancel my order?

You can cancel your order up to seven (7) days before the date of delivery indicated in the order confirmation email. The value of the order excluding the non refundable deposit of €50 should be credited to the original payment method.

If the order cancellation is made within less than seven (7) days before the date of delivery, indicated in the order confirmation email, you will be refunded 50% of the orders value.

If the order cancellation is made within 48hours of the collection date, you are responsible for paying 100% of the Hire price.  

How do I contact the Designer Room?

You can email the Designer Room. All emails will be responded to within 24hours or you can call us on 086 7856128.

How do I return my dress?

The customer drops the dress back to Designer Room on the stated return date or if they prefer to organise a courier that works also.
On your return date, our customer service team will email you the day before to remind you of the return date.

How do you confirm my order?

Once you select your dress and size, confirm date and return date, we will then email you to confirm order number.

Prior to collection date we will email you a reminder that your order will will be ready for collection on your scheduled date.

How long can I hire the dress for?

The minimum and maximum hire is for 4 days only, any longer please do get in touch with us at

TIP: We recommend you schedule your order to arrive 1 day before your event.

How many dresses can I order?

You can only select one dress per order.  Once you have returned the dress you can then hire another dress

How much is Shipping Cost?

Shipping cost to ROI & NI is €15. Shipping to Europe varies from €20 – €45.

How secure are my credit card details?

At the Designer Room we take security very seriously.

All Credit Card transactions are processed through our secure online payment system that encrypts the card details in a secure host environment.

Is a signature required for delivery?

Yes, customers are required to sign or have someone sign on their behalf.

Is a signature required for the returns?

Yes, customers are required to sign or have someone sign on their behalf.

Need more information on the dress?

Product details are provided on all the dresses along with the size & fit information but for further information you can contact us


How can I make changes to my order?

By logging into your Designer Room account

OUTLET – can you try on items

All items listed on the OULTET are ONLY ONLINE.  We can ship you the items to try on but you must return them within 14 days and cover the cost of shipping.

OUTLET – do you accept returns

Yes, we do.  You have up to 14 days to return from day of receiving items.  Return shipping costs will not be included, so must be covered by the buyer.

What are the payments method accepted by Designer Room?

You can pay using your credit/debit card or if your prefer we can take cash also. All payments are processed through a secure checkout system.

What happens if I miss the Courier?

You will have to make alternative arrangements with the Courier Company to resend the dress, you may incur an extra charge for this.

What if I accidentally stain or damage the dress?

We understand that some wear and tear may be inevitable but please understand that if the dress is returned with any kind of these irreversible damages, you must pay the full retail price according to our price list.

What if I return my order late?

Please keep in mind that someone else is counting on this dress for their special event. If you return the dress late, Designer Room charges €10 for each day late.

What if my Hire date ends on a Sunday or Bank Holiday?

The dress will be returned on the next available working day.

What if my items do not fit into the packaging?

All items will be able to fit in the box in which the dress came in. Please include all hangers and packaging into the box when returning.

What if the dress I ordered doesn’t fit?

We do not give any refunds on dresses delivered due to the short turn around time on the 4-day hire.  Please do get in contact with us at your earliest convenience and we will do our best to help you.

What is the AUTHENTICATION process?

Your item will always be authenticated by an expert luxury Authenticators and inspected fully before been shipped to the buyer.

What time will my dress arrive?

Preferably the customer picks & drops back the dress. If a courier is arranged – the courier company will make contact with you an hour prior to delivery of your dress.

When should I make a reservation for a dress?

You can order a dress up to 8 months prior to your event and schedule your dress to arrive a day before your event.

Where can I find my order number?

In your Designer Room account – it will also be emailed to you

Where can the dress be shipped?

The Republic or Ireland, Northern Ireland, UK and most European Countries.

Why do I have to pay a deposit?

For the security of the dress, Designer Room is under obligation to charge your credit card a deposit fee of €50.  

Will my Personal Information be shared with any third parties?

You personal information will not be shared with any third party websites.

Will the dresses need to be pressed upon arrival?

We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being delivered. If you receive a dress with slight creases, please try steaming the garment on low heat or contact us for advice.