Can I keep or purchase a dress?

We only offer our dresses for hire at this time. However, if you are interested in purchasing a dress, please contact us.

Can I pay over the phone?

For your own security it is not possible to pay over the phone – all orders are to be online or by visiting us in our Room in Dublin 4.  Please contact us if you require an alternative method.

Can I try on the dress beforehand?

By appointment only. We open when you want us to, so schedule your appointment around your schedule.   All appointments are in Dublin 4 and you can schedule your appointment by calling 086 7856128 or emailing us.

Can you deliver to a hotel or another address besides my home?

Yes, once you state this on your order.

Can’t decide and need styling advice

Email us and we will help where we can to choose the perfect dress that you require.

Changes to terms and conditions?

Any changes to Terms and conditions will be updated on our website.

Do I pay for the return cost?

All returns are free

Do you have a waiting list for dresses?

We do not have a waiting list for dresses. If the dress is not available for your event date, you should keep checking back or email us and we can advise when the dress will become available or offer an alternative style.

Do you ship Internationally?

We ship only to mainland Europe.

Do you ship to P.O. boxes?

No, we don’t ship to P.O. boxes.

How are the dresses cleaned?

We take great care to clean the dresses. As soon as the dresses arrive back to us, they are sent the same day to dry cleaning.

How do I cancel my order?

By logging into your Designer Room account you can cancel your order up to five (5) days before the date of delivery indicated in the order confirmation email. The value of the order should be credited to the original payment method.

If the order cancellation is made within less than five (5) days before the date of delivery, indicated in the order confirmation email, you will be refunded 50% of the orders value.

The remaining 50% will be credit to your DESIGNER ROOM account, for future hires.

How do I contact the Designer Room?

You can email the Designer Room. All emails will be responded to within 24hours or you can call us on 086 7856128.

How do I return my dress?

We look after the return courier.  On your return date, our customer service team will email you the day before to remind you that a courier has been booked, you will receive a tracking number. The courier will pick up the dress at the designated address you scheduled when you ordered.

How do you confirm my order?

Once you select your dress and size, confirm delivery and return date, we will then email you to confirm order number and confirm delivery details

Prior to delivery date we will email you a reminder that your order will arrive at the address of your choice during your scheduled delivery window.  Contact & tracking details of the courier company will be on this mail

How long can I hire the dress for?

The minimum and maximum hire is for 4 days only, any longer please do get in touch with us at info@designerroom.ie

TIP: We recommend you schedule your order to arrive 1 day before your event.

How long will it take to deliver?

Once you have placed your order you should receive it within 48hours.

How many dresses can I order?

You can only select one dress per order.  Once you have returned the dress you can then hire another dress

How much is Shipping Cost?

Shipping cost to ROI & NI is €15. Shipping to Europe varies from €20 – €45.

How secure are my credit card details?

At the Designer Room we take security very seriously.

All Credit Card transactions are processed through our secure online payment system that encrypts the card details in a secure host environment.

Is a signature required for delivery?

Yes, customers are required to sign or have someone sign on their behalf.

Is a signature required for the returns?

Yes, customers are required to sign or have someone sign on their behalf.

Need more information on the dress?

Product details are provided on all the dresses along with the size & fit information but for further information you can contact us

Order

How can I make changes to my order?

By logging into your Designer Room account

Refund of Deposit

Once we confirm return of the dress and there has been no damage to the dress we will process your refund within 3 working days of confirmation.

What are the payments method accepted by Designer Room?

You can pay using your credit/debit card or if your prefer we can take cash also. All payments are processed through a secure checkout system.

What happens if I miss the Courier?

You will have to make alternative arrangements with the Courier Company to resend the dress, you may incur an extra charge for this.

What if I accidentally stain or damage the dress?

We understand that some wear and tear may be inevitable but please understand that if the dress is returned with any kind of these irreversible damages, you must pay the full retail price according to our price list.

What if I return my order late?

Please make sure to be available when the courier comes to collect the dress.

Please keep in mind that someone else is counting on this dress for their special event. If you return the dress late, Designer Room charges 5% of the retail value of the Dress for each day, with a total penalty of twice the retail value of the Dress being due for any Dress not returned after 20 calendar days.

What if my Hire date ends on a Sunday or Bank Holiday?

The dress will be returned on the next available working day.

What if my items do not fit into the packaging?

All items will be able to fit in the box in which the dress came in. Please include all hangers and packaging into the box when returning.

What if the dress I ordered doesn’t fit?

We do not give any refunds on dresses delivered due to the short turn around time on the 4-day hire.  Please do get in contact with us at your earliest convenience and we will do our best to help you.

What time will my dress arrive?

The courier company will make contact with you an hour prior to delivery of your dress.

When should I make a reservation for a dress?

You can order a dress up to 8 months prior to your event and schedule your dress to arrive a day before your event.

Where can I find my order number?

In your Designer Room account – it will also be emailed to you

Where can the dress be shipped?

The Republic or Ireland, Northern Ireland, UK and most European Countries.

Why do I have to pay a deposit?

For the security of the dress, Designer Room is under obligation to charge your credit card a deposit fee of €50.  This will be fully refundable on return of the dress only if the dress is returned in the same condition as it was delivered – see our Terms & Conditions.

Will my Personal Information be shared with any third parties?

You personal information will not be shared with any third party websites.

Will the dresses need to be pressed upon arrival?

We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being delivered. If you receive a dress with slight creases, please try steaming the garment on low heat or contact us for advice.