Hire a dress – How it works
There are three simple steps to our process, Choose It, Wear It, Return It.
A short video on how hiring a dress works: Click Here
- Browse our designers dresses online to choose your dress, then visit our Show Room to try on the dress.
- You can filter by size, occasion or designer.
- Once you select your dress and size, confirm delivery and return date, we will then email you confirming order number .
- Prior to your chosen Hire date, we will email you a reminder that your order is ready for collection.
To schedule an appointment contact us here. Appointments are only based in Dublin 4. We open when you want us to.
What if I accidentally stain or damage the dress?
We understand that some wear and tear may be inevitable. We treat all cases on an individual basis.99% of the time the dress comes back in perfect condition, there is something about wearing a designer dress that makes you feel fabulous & amazing.
How are the dresses cleaned?
We will look after the dry cleaning and take great care to get the dresses cleaned as soon as they arrive back to us.
What if the dress I ordered doesn’t fit?
To avoid this happening we encourage all customers to visit our Show Room to try on.We offer appointments to suit the customer. Contact us at your earliest convenience and we will schedule your appointment.
How long can I hire the dress?
4 days is the minimum and maximum hire reservation.
TIP: We recommend you schedule your collection 1 day before your event.
How do I return my dress?
Our customer service team will email you the day before your dress is due to be returned.The dress must be dropped back to Designer Room on the scheduled date agreed.All late returns incur a €10 per day fee.
Can I keep or purchase a dress?
If you are interested in purchasing a dress, please contact us.
BECOME A LENDER
HOW WE WORK
We manage the whole process for vendors to ensure the security and cleanliness of all your pieces. We operate on a commission basis – 30% to the Lender and 70% to Designer Room.
WHAT WE ACCEPT
We accept contemporary – high end designers, no high street please. Items must be clean and in a good quality condition and with no marks or repairs (don’t forget to check under the arms for stains!).
HOW TO SEND ITEMS TO US
Please complete the form in the section ‘Become a Lender’ or email firstname.lastname@example.org with images of the top 3 items you would like to list and we can then review and schedule a time to receive your items. In the event that we receive anything that is unsuitable for the platform, we will return this to you at your cost.
WHAT HAPPENS NEXT
After receipt of your items and inspection, we will email you with all the information and prices the items will be listed for.
The items will be photographed and uploaded onto the platform – we will then email you a link to your items and to celebrate you becoming a Designer Room Lender.
Sell or Buy Designer Items – How it works
1. List your items
Free sign up. Find a photo of your items and upload it in less than 60 seconds.
Find of photo of your item online – The better the picture the more it will attract a buyer.
2. Share it
Share listings on the designerroom.ie to your social network of shoppers. The more shares it gets = more sales.
3. Earn cash
You’re all set. Start earning money once your dress is sold.
If the price is not right – you have the option to ask the seller and make a new offer. This will be accepted or declined by the seller and you will be notified within a short period of time.
Price of Item Commission to Designer Room
€0 -€80 Flat rate of €15 to Designer Room
€80 + 30% (thirty percent) to Designer Room and 70% (seventy percent) to you (final sold price)
Expenses such as postage: Buyer will incur postage cost in delivery (added to sale price) and returns (if applicable) to Designer Room.
The Seller will incur postage cost in delivering or picking item up (if returned) from Designer Room.
Once the item is delivered to the buyer and the return date policy expires, revenue will be transferred directly into your account unless it is Make an Offer product which there are no returns or refunds available.
MAKING AN OFFER
This is an option for the buyer to choose the price they are willing to pay if the sale price is not right. Check out this video with how it works:
If the buyer bought an item and it is not what they expected, Designer Room allows the buyer to
(a) put it back on sale up to 72 hours after receiving it, or
(b) you have 7 days after receiving the item to return it for a full refund. Items need to be returned in sealed packaging. This does not include Make an Offer items which there are no returns or refunds on these items.
Designer Room will provide return address for the package to returned to.