If you are interested in purchasing a dress on the HIRE collection, please call 086 7856128 or click on contact us
For your own security it is not possible to pay over the phone – all orders are to be online/bank transfer or by visiting us in our Room in Dublin 4. Please contact us if you require an alternative method.
Yes only if you are HIRING and By appointment only. We open when you want us to, so schedule your appointment around your schedule. All appointments are in Dublin 4 and you can schedule your appointment by calling 086 7856128 or emailing us.
Yes, once you state this on your order.
Email us and we will help where we can to choose the perfect dress that you require.
Any changes to Terms and conditions will be updated on our website.
There is a non refundable deposit of €50 included in the rental price.
Yes
We do not have a waiting list for dresses. If the dress is not available for your event date, you should keep checking back or email us and we can advise when the dress will become available or offer an alternative style.
We ship only to mainland Europe.
No, we don’t ship to P.O. boxes.
For the HIRE Collection, we have a Showroom with one to one personal fashion advisor where customers can try on dresses. By appointment only.
The Outlet items are only sold online.
We take great care to clean the dresses. As soon as the dresses arrive back to us, they are sent the same day to dry cleaning.
You can cancel your order up to seven (7) days before the date of delivery indicated in the order confirmation email. The value of the order excluding the non refundable deposit of €50 should be credited to the original payment method.
If the order cancellation is made within less than seven (7) days before the date of delivery, indicated in the order confirmation email, you will be refunded 50% of the orders value.
If the order cancellation is made within 48hours of the collection date, you are responsible for paying 100% of the Hire price.
You can email the Designer Room. All emails will be responded to within 24hours or you can call us on 086 7856128.
The customer drops the dress back to Designer Room on the stated return date or if they prefer to organise a courier that works also.
On your return date, our customer service team will email you the day before to remind you of the return date.
Once you select your dress and size, confirm date and return date, we will then email you to confirm order number.
Prior to collection date we will email you a reminder that your order will will be ready for collection on your scheduled date.
The minimum and maximum hire is for 4 days only, any longer please do get in touch with us at info@designerroom.ie
TIP: We recommend you schedule your order to arrive 1 day before your event.
You can only select one dress per order. Once you have returned the dress you can then hire another dress
Shipping cost to ROI & NI is €15. Shipping to Europe varies from €20 – €45.
At the Designer Room we take security very seriously.
All Credit Card transactions are processed through our secure online payment system that encrypts the card details in a secure host environment.
Yes, customers are required to sign or have someone sign on their behalf.
Yes, customers are required to sign or have someone sign on their behalf.
Product details are provided on all the dresses along with the size & fit information but for further information you can contact us
How can I make changes to my order?
By logging into your Designer Room account
All items listed on the OULTET are ONLY ONLINE. We can ship you the items to try on but you must return them within 14 days and cover the cost of shipping.
Yes, we do. You have up to 14 days to return from day of receiving items. Return shipping costs will not be included, so must be covered by the buyer.
You can pay using your credit/debit card or if your prefer we can take cash also. All payments are processed through a secure checkout system.
You will have to make alternative arrangements with the Courier Company to resend the dress, you may incur an extra charge for this.
We understand that some wear and tear may be inevitable but please understand that if the dress is returned with any kind of these irreversible damages, you must pay the full retail price according to our price list.
Please keep in mind that someone else is counting on this dress for their special event. If you return the dress late, Designer Room charges €10 for each day late.
The dress will be returned on the next available working day.
All items will be able to fit in the box in which the dress came in. Please include all hangers and packaging into the box when returning.
We do not give any refunds on dresses delivered due to the short turn around time on the 4-day hire. Please do get in contact with us at your earliest convenience and we will do our best to help you.
Your item will always be authenticated by an expert luxury Authenticators and inspected fully before been shipped to the buyer.
Preferably the customer picks & drops back the dress. If a courier is arranged – the courier company will make contact with you an hour prior to delivery of your dress.
You can order a dress up to 8 months prior to your event and schedule your dress to arrive a day before your event.
In your Designer Room account – it will also be emailed to you
The Republic or Ireland, Northern Ireland, UK and most European Countries.
For the security of the dress, Designer Room is under obligation to charge your credit card a deposit fee of €50.
You personal information will not be shared with any third party websites.
We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being delivered. If you receive a dress with slight creases, please try steaming the garment on low heat or contact us for advice.